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Home > Terms & Privacy

Terms & Privacy

Terms & Conditions

You automatically accept our terms and conditions every time you make a purchase on our site. These terms and conditions are subject to change without notice. The supply of goods, products and services you order from the website is subject to our applicable terms and conditions. Any changes in these terms and conditions will be effective immediately when they are posted on the site. We reserve the right at our discretion to change, modify, and/or remove portions of these terms and conditions at any time. You should visit this page periodically to review the terms and conditions. This page states the terms and condition under which you may use our site. The site is owned and operated by Joyce & Sons (Headford) Ltd., Galway Rd., Headford, Co. Galway. 

Accessing Our Website -

The use of the site is entirely at your own risk. Changes are made periodically to the site and may be made at any time. The contents of the site such as text, graphics, images, photographs, code and other material are protected by copyright, trademark and other laws in both Ireland and foreign jurisdictions. All trademarks, service marks, and trade names are the property of Joyce Hardware or its suppliers. The material may contain inaccuries or typographical errors. Joyce Hardware makes no representations about the accuracy, reliability completeness, or timeliness of the material or about the results to be obtained from using the site or the material. In particular, while Joyce Hardware makes every effort to ensure that the colour options available on the site are representative due to colour restraints on the web, these colours may vary depending on the browser, hardware platform and resolution of your monitor. If you violate any of these terms, your permission to use the material automatically terminates and you agree to immediately destroy and copies you have made of the material.

We do not guarantee that the website will operate continously or without interruptions or be error-free. You must not attempt to interfere with the proper working of this website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the proper working of this website or any computer system, server, router or any other internet connected device associated with this website. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or tecnologically harmful. You must not attack our website via a denial-of-service attack, a distributed denial-of-service attack or otherwise.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this website and is compatible with this website. You also understand that we cannot and do not guarante or promise that any content on this website will be free from infection, viruses and/or other code that contaminating or destructive properties. You are responsible for implenting sufficicent procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, in our discretion, to withdraw, suspend or modify this website or certain features or parts of this website with or without notice to you. There
may also be times when this website or certain features or parts of this website become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or any third party for any withdrawal, suspension, modification, unavailability, inaccessability or discontinuance of this website or any
service available or through this website.

You must not use this Website for any activities that breach any laws, infringe any person's rights, or breach any standards, content requirements or codes published by any relevant authority. You must use this Website and the information available from this Website responsibly. You must not use this Website or the information available from this Website for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name or reputation. You must not use this Website in any way that interferes with our systems, other users or harasses, menaces or harms anyone.
You must not use this Website to make any speculative, false or fraudulent orders.

Accuracy of Information -

This Website is updated regularly, and content may change without notice. We are under no obligation to keep the Material up to date, and you acknowledge that it may be out of date at any given time. Material on the Website is not intended to amount to advice or authority on which reliance should be placed. We make no promise and give no assurance that any information is accurate, complete or up to date. To the extent permitted by law, we accept no liability or responsibility for any loss, damage or injury arising as a consequence of any reliance placed upon the Material, whether by a visitor to the Website or by anyone who may be informed of its contents.

Links to and from other sites -

The site contains to third party web sites. These links are provided solely as a convenience to you and not as an endorsement by Joyce Hardware of the contents on such third party web sites. Joyce Hardware is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party web sites. If you decide to access linked third-party web sites, you do so at your own risk. Any disputes or questions relating to merchandise from linked sites or fulfilment or delivery thereof and its quality, suitability and fitness for purpose shall be directed to the vendors.

Joyce Hardware generally welcomes the hyper-linking to the site from other appropriate web sites provided such links are to the sites homepage (and no deeper within the site) and provided Joyce Hardware gives its consent to the establishment of such links. Notwithstanding the foregoing, Joyce Hardware reserves the absolute right to refuse to consent to such links without giving reasons. Any links to the site from another web site must be presented in such a manner that the viewing of the site is not impaired by framing or similar techniques that may impair the visitor's user experience.

Shipping Charges -

Shipping prices displayed are for shipping for the island of Ireland and the United Kingdom only. Shipping charges to other destinations in the world may vary. Please contact us at orders@stoveshop.ie or orders@joycehardware.com for appropriate costs.

Description, Images and Availability -

We take all reasonable measures to ensure that details, measurements and descriptions of products given on this Website are as accurate and complete as possible but on occasion there may be variations between these and the Products themselves.
Images are for illustration purposes only, so actual product may differ from image shown. All Products are subject to availability.

Application of these Conditions -

These Conditions apply to use of this Website and are the terms and conditions on which we will supply products to you and by proceeding further and/or placing an Order, You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now. You must click to mark your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

The terms and conditions listed here are applicable to the purchase of Products offered for sale through this website only and do apply to our store. In particular,
promotions and offers advertised on this Website shall not be valid in connection with any purchase in our store, and promotions and offers available through our shops or elsewhere shall not be valid in respect of Website purchases.

When using the Website, You accept that communication with us will be mainly electronic but on occasion can also be by phone. You must agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We may change these Conditions from time to time without notice. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.

General Indemnity -

You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these
Conditions by you or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or
password.

Our Liability -

We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data
or any other indirect or economic losses whatsoever suffered or incurred by you arising out of the subject of these Conditions. Your statutory rights are not affected.


Protecting Your Privacy

 At joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd), (“we”, “our”, “us”) are 100% committed to protecting the privacy and security of our customers and site visitors. joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd), are in line with the Irish Data Protection Act 2018. If you have any questions about how we Protect Your Privacy, contact us at sales@joyce.ie. For all our services, the data controller responsible for your privacy is joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.

 
How we use your information-

We use your information in different ways, what we do depends on the information.
Your name and contact details

How we use your name & contact details: Why?

-Deliver your purchases to you, we’ve got to do this to perform our contract with you.
-Send you service messages by text, e-mail, such as order updates, we’ve got to do this to perform our contract with you.
-Sending you information by email, SMS, or post, about our new products and services. To keep you up to date. We only send this with your permission.
-Fraud prevention and detection, to prevent and detect fraud against either you or joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.
-Showing you joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd adverts as your browse the web so you can see our latest products and deals

 

Your payment information-

This means your card’s security/CVV code, we don’t keep them.
How we use your payment information: Why?

-Take payment, and give refunds, we’ve got to do this to perform our contract with you.
-Fraud prevention and detection, to prevent and detect fraud against either you or joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.

 

Your contact history with us-

What you’ve said to us for example, over the phone, on email, or on social media.
How we use your contact history: Why?

-Provide customer service and support, we’ve got to do this to perform our contract with you.
-Train our staff, so that, when you contact us, you get the best possible customer service.

 

 Purchase history and saved items-

What you’ve bought and what you’ve stored in your basket for another time.
How we use your purchase history and saved items: Why?

-Sell you things, we’ve got to do this to perform our contract with you.
-Provide customer service and support, and handle returns, we’ve got to do this to perform our contract with you.
-Finding out what you, and other customers, like to ensure we are giving you what you want, and to stay ahead of the competition.

 

Surveys, Competitions & Promotions-

How we use your responses to surveys, competitions and promotions: Why?
Run the survey, competition or promotion, we’ve got to do this to perform our contract with you.

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience, we do not hold onto your information after the competition.

 

Sharing your information-

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

-Companies in the joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd group, as sometimes different bits of our group are responsible for different activities (especially licensed ones).
-Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
-Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
-Companies approved by you, such as social media sites (if you choose to link your accounts to us), and Paypal where you choose to use their payment service.

 

Marketing messages-

If you have said we can, we’ll send you marketing messages by email, text.

How to stop marketing messages from joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, you can stop receiving marketing messages from us at any time, you can do this by emailing sales@joyce.ie

Please note that, joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, comprises a complex web of many inter-connecting services, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, seeing adverts for joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd online. We also engage in online advertising. Like many companies, joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd use banners and ads when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

 

Keeping your information-

We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 
Your rights-

You have a lot of rights relating to your personal information:

-The right to be informed about how your personal information is being used.
-The right to access the personal information we hold about you.
-The right to request the correction of inaccurate personal information we hold about you.
-The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
-The right to stop direct marketing messages, which you can do through emailing sales@joyce.ie, and to withdraw consent for other consent-based processing at any time.
-The right to request that we transfer or port elements of your data either to you or another service provider
-If you want to exercise your rights, have a complaint, or just have questions, please contact us, sales@joyce.ie.

 
Changes to how we Protect Your Privacy-

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd or by some other means of contact such as email, so that you are able to review the changes before you continue to use joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd.

 
Monitoring-

We may monitor and/or record:

Transactions and activities at all points of contact;
-Web, traffic and activities

These are to ensure that we carry out your instructions accurately, for training purposes and to improve our services, and to ensure security and prevent fraud.  For the greater security of our customers and staff, and to prevent and detect crime, we use CCTV in and around our premises.

 

Cookies-

We use cookies on our website.
What about cookies?

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you are browsing or shopping on joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. We will only use these if you accept the cookies, we will never use these without your consent. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete joycehardware.com and stoveshop.ie (under the management of Joyce & Sons (Headford) Ltd user experience.